Privacy Policy

MOSAIIQ – Privacy Policy

Last Updated: 30 August 2025
Company Address: 51 Park Road, Blackpool, Lancashire, FY1 4JQ, United Kingdom

1. Introduction

MOSAIIQ (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit or use our website and related services (collectively, the “Services”).

By using our Services, you consent to the practices described in this Policy.

2. Information We Collect

We may collect and process the following types of personal data:

  • Identity Data: name, username, date of birth.
  • Contact Data: email address, postal address, phone number.
  • Technical Data: IP address, browser type, operating system, device identifiers, and browsing behaviour.
  • Usage Data: details of how you use our Services, including pages viewed, links clicked, and time spent.
  • Communications Data: messages or correspondence sent to us (e.g., via email or contact forms).

3. How We Collect Information

We collect personal data in the following ways:

  • Directly from you (e.g., when you complete a form, create an account, or contact us).
  • Automatically through cookies and similar technologies (see our Cookie Policy).
  • From third-party services where you have provided consent (e.g., social logins or integrations).

4. How We Use Your Information

We process your personal data for the following purposes:

  • To provide, operate, and improve our Services.
  • To respond to enquiries and provide customer support.
  • To personalise your experience on our website.
  • To send service updates, policy changes, and important notices.
  • To comply with legal obligations and regulatory requirements.
  • For internal analytics, monitoring, and website optimisation.

5. Legal Basis for Processing

We process personal data under the following legal bases (as required under the UK GDPR):

  • Consent: where you have explicitly agreed to data processing (e.g., marketing communications).
  • Contract: where processing is necessary to fulfil an agreement with you.
  • Legal Obligation: where required by law.
  • Legitimate Interests: where processing is necessary for our business operations, provided your rights are not overridden.

6. Sharing of Data

We may share your personal data with:

  • Service providers who assist in operating our Services (e.g., hosting, analytics, payment processors).
  • Professional advisers (e.g., accountants, auditors, legal advisers).
  • Authorities, regulators, or law enforcement, if required by law.
  • Third parties in connection with business transfers (e.g., merger, acquisition, or asset sale).

We will never sell your personal data to third parties.

7. International Transfers

If we transfer personal data outside the UK or EEA, we ensure that appropriate safeguards (such as Standard Contractual Clauses) are in place to protect your rights.

8. Data Retention

We keep personal data only for as long as necessary to fulfil the purposes outlined in this Policy, or to comply with legal, tax, and regulatory requirements. Once data is no longer required, it will be securely deleted or anonymised.

9. Security of Data

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, use, or disclosure. However, no internet transmission is 100% secure, and we cannot guarantee absolute security.

10. Your Rights

Under the UK GDPR, you have the following rights:

  • Right of access – to request a copy of the personal data we hold about you.
  • Right to rectification – to correct inaccurate or incomplete data.
  • Right to erasure – to request deletion of your personal data, subject to legal obligations.
  • Right to restrict processing – to limit how your data is used.
  • Right to data portability – to request transfer of your data to another controller.
  • Right to object – to object to processing for legitimate interest or direct marketing.
  • Rights in relation to automated decision making and profiling.

To exercise these rights, please contact us (see Section 12).

11. Children’s Privacy

Our Services are not intended for children under 16. We do not knowingly collect data from children. If we learn that we have inadvertently collected such data, we will delete it.

12. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us:

MOSAIIQ
51 Park Road
Blackpool, Lancashire
FY1 4JQ
United Kingdom

Email: info@mosaiiq.com

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised “Last Updated” date. Please check back regularly to stay informed.